Returns & Exchanges
At Brakeburn, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all items in their original condition. If your new gear isn't quite right, our simple return process ensures a quick resolution for a refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging with all tags attached, ensuring you include the completed delivery note inside.
Label and Post
Generate and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 working days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing